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Apr 20, 2020

An interview with Jarred Bolen, Technical Account Manager at Hushmail, about how to appropriately comply with HIPAA in how you communicate with your clients. Curt and Katie talk with Jarrod about encryption, security considerations, and how (and why) to create a HIPAA compliant office, even now.

It’s time to reimagine therapy and what it means to be a therapist. To support you as a whole person and a therapist, your hosts, Curt Widhalm and Katie Vernoy talk about how to approach the role of therapist in the modern age.

Interview with Jarred Bolen, Technical Account Manager, Hushmail

Jarred Bolen joined Hushmail in 2016 with over five years of support experience for software and telecommunications companies and a longtime interest in internet security. Starting in Customer Care, he moved to the Sales team as a Technical Account Manager in 2019, and now helps new Hushmail customers connect with their clients and colleagues.

In this episode we talk about:

  • How to use email (even your normal email) in a HIPAA compliant manner
  • The benefits of encryption, what it is, and types of encryption available
  • Going beyond what is required to address the ethics of keeping your client’s information safe
  • Who is required to be HIPAA compliant, e.g., covered entities
  • The argument against the complaint that it is an inconvenience to clients to remain compliant
  • The consideration related what is (or is not) Protected Health Information (PHI)
  • How to create a HIPAA-compliant office
  • The importance of documentation of your processes
  • Potential legislation asking for back doors into encrypted services – concerns and potential risks
  • Staying up-to-date with updates within the tech sector
  • Setting yourself up for success from the beginning (even if you start this type of secure communication during the global pandemic)
  • What is included in Hushmail service, how Hushmail has evolved from the beginning

Our Generous Sponsor: Therapy Reimagined

So…you’re wondering how to make it through this. Worried about finances, what’s next, how to keep doing your best therapy, continued adjusting to telehealth, etc. Now, more than ever, it may be worth it to invest in your clinical and business decisions to improve your practice. We recognize that getting help is better than going at it alone.

During overwhelming or uncertain times (like these) it can be especially helpful to seek supervision or consultation. When you can’t get out of your own panic or concrete thinking, we’d like to be your thinking partner. But we know that money is uncertain, so we’re offering our 50-minute-hour at half price. That’s right - a consultation with Curt or Katie (while we’re stuck in quarantine) for only $100.

As you know, Curt and Katie have worked in a lot of different mental health settings, so we can advise on legal and ethical issues, navigating your career, clinical supervision, making decisions in your business, and a whole lot more.

Check out our offerings and sign up at Use the coupon code CAREPACKAGE at check out for your $100 discount*.

*Subject to availability and may be changed without notice.

Resources mentioned:

We’ve pulled together resources mentioned in this episode and put together some handy-dandy links. Please note that some of the links below are affiliate links, so if you purchase after clicking below, we may get a little bit of cash in our pockets. We thank you in advance!

Special offer from Hushmail: Hushmail is a secure email, web form, and e-signature service that lets you send and receive private, encrypted emails, attachments, and web forms to and from anyone, even people who don't use Hushmail. With easy-to-use webmail, a secure message center, drag-and-drop form builder, and iPhone app, there's no complicated installation. Just sign up and start sending securely. Our Healthcare plans come configured for HIPAA compliance, and our legally binding e-signatures comply with ESIGN and UETA.

New Hushmail for Healthcare customers who sign up through Therapy Reimagined receive a 10 percent lifetime discount!


HHS Risk Assessment


Relevant Episodes:

Clinical versus Business Decisions

Our Take on Texts


Connect with us!

Our Facebook Group – The Modern Therapists Group

Get Notified About Therapy Reimagined 2020 (and TR2019 Virtual Conference)


Our consultation services:

The Fifty-Minute Hour


Who we are:

Curt Widhalm is in private practice in the Los Angeles area. He is the cofounder of the Therapy Reimagined conference, the CFO of the California Association of Marriage and Family Therapists, an Adjunct Professor at Pepperdine University, a former Subject Matter Expert for the California Board of Behavioral Sciences, and a loving husband and father. He is 1/2 great person, 1/2 provocateur, and 1/2 geek, in that order. He dabbles in the dark art of making "dad jokes" and usually has a half-empty cup of coffee somewhere nearby. Learn more at:

Katie Vernoy is a Licensed Marriage and Family Therapist, coach, and consultant supporting leaders, visionaries, executives, and helping professionals to create sustainable careers. Katie, with Curt, has developed workshops and a conference, Therapy Reimagined, to support therapists navigating through the modern challenges of this profession. Katie is also President of the California Association of Marriage and Family Therapists. In her spare time, Katie is secretly siphoning off Curt's youthful energy, so that she can take over the world. Learn more at:

A Quick Note:

Our opinions are our own. We are only speaking for ourselves – except when we speak for each other, or over each other. We’re working on it.

Our guests are also only speaking for themselves and have their own opinions. We aren’t trying to take their voice, and no one speaks for us either. Mostly because they don’t want to, but hey.


Stay in Touch:

Our Facebook Group – The Modern Therapist’s Group



Voice Over by DW McCann

Music by Crystal Grooms Mangano